Return & Exchange Policy
Return & Exchange Policy
We want you to love what you receive. If something isn't right, here's how we make it right.
Eligibility for Return/Exchange
- Returns and exchanges are accepted only for items with a manufacturing defect (printing errors, fabric defects, incorrect item shipped).
- You must submit your claim within 14 days of the delivery date.
- The item must be unused, unworn, and in its original condition.
- A valid unboxing video (see our Shipping & Inspection Policy) is required to process any defect claim.
Not Eligible for Return
- Change of mind, incorrect size ordered by the customer, or items without a valid unboxing video.
- Since every item is made-on-demand specifically for your order, we're unable to accept returns for reasons other than manufacturing defects.
How to Request a Return/Exchange
- Email Rin.support@gmail.com within 14 days of delivery.
- Include your order number, photos/video of the defect, and your original unboxing video.
- Our team will review your claim within 2-3 business days and provide next steps (replacement or refund).
Refunds
Approved refunds will be issued to your original payment method within 5-7 business days after approval.